Refund policy

No Return Policy

Last updated: 9 August 2026

At Filament Family, we want you to be happy with your purchase. Please choose your products carefully before placing your order.

No Returns

All sales are final, and we do not accept returns or exchanges for change of mind, incorrect colour/size selection, or simply no longer wanting the product.

Please make sure you check your order details carefully before completing your purchase.

Damaged or Faulty Products

If your order arrives damaged, faulty, defective, or significantly different from what you ordered, please contact us as soon as possible at filamentfam@gmail.com

Please include your order number and photos or videos showing the issue so we can assess it and provide an appropriate solution.